Contact Us

Return Policy:

Thank you for shopping at By Her Fires. We appreciate your trust in our metaphysical and magical products.

1. Unused Products:

   • We offer a 14-day return policy for unused products. Products should be returned in unused condition; return shipping is not covered. If you are not entirely satisfied with your purchase, we're here to help.

2. Customized Products and E-books:

   • Unfortunately, we do not accept returns for customized products or e-books. Please ensure your selection is correct before completing your purchase.

3. Damaged Items:

   • If your product arrives damaged, we will gladly replace it. Please contact us promptly through our contact form and provide details along with supporting images.

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Medical Disclaimer:

• Our metaphysical and magical products are designed to enhance spiritual practices and well-being. However, we are not medical professionals; our products are not a substitute for professional medical advice, diagnosis, or treatment.

• Before making any significant changes to your lifestyle, including diet, exercise, or incorporating magical practices, we encourage you to consult with a qualified healthcare professional. Individual results may vary, and ensuring compatibility with your overall health and well-being is essential.

• By purchasing and using our products, you acknowledge that you have read and understood this medical disclaimer. Neuse River Witch/By Her Fires is not liable for any health-related issues arising from using our products without appropriate professional guidance.

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If you have any questions about our policies or need assistance, please reach out through our contact form.

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Thank you for being a part of the Neuse River Witch community.